Privacy Policy

Last Updated: October 15, 2023

At Vitilo Dulola Consulting, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you engage with our services, we may collect personal information such as:

Full name and contact details (email address, phone number, physical address)
Business information including company name, position, and industry
Payment information for service transactions
Communication preferences and history

Non-Personal Information

We automatically collect certain technical information when you visit our website:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring websites and search terms

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our consulting services
To process transactions and send related information
To respond to inquiries and offer customer support
To send administrative information and service updates
To personalize your experience and deliver relevant content
To improve our website, services, and marketing efforts
To prevent fraudulent activities and enhance security
To comply with legal obligations and enforce our terms

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Performance of a contract with you
Your explicit consent for specific processing activities
Compliance with legal obligations under Canadian law
Legitimate business interests that are not overridden by your rights

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, such as:

Payment processing and financial transactions
Cloud storage and data management
Marketing and analytics services
Customer relationship management

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Subpoenas, court orders, or legal process
Requests from governmental or regulatory authorities
Investigations of potential violations of our terms
Protection of our rights, property, or safety

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Client information: 7 years after the termination of our business relationship
Marketing data: 3 years from last interaction unless consent is withdrawn
Financial records: 7 years as required by Canadian tax law

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to access and receive copies of your information
Right to rectify inaccurate or incomplete information
Right to erasure of your personal data under certain conditions
Right to restrict or object to our processing of your information
Right to data portability in a structured, machine-readable format
Right to withdraw consent at any time where processing is based on consent

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection practices
Secure network infrastructure and firewall protection

8. International Data Transfers

As a Canadian-based company, we primarily store and process data within Canada. However, in some cases, your information may be transferred to and processed in countries outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vitilo Dulola Consulting
100 King Street West
Toronto, ON M5X 1A9, Canada
Email: privacy@vitilo-dulola.sbs
Phone: +1 4163895029